You will be asked to open an Incredible wallet before setting up a Plan or paying a bill.
We need some of your personal details to verify your identify and open a wallet.
Note: Please ensure the details you give us matches the details on your ID.
In some cases, we may need additional details to move forward. In this case, we'll ask for:
Proof of identity (government issued ID like a passport or driving license) and
Proof of address (e.g. utility bill or bank statement)
Please make sure your documents are clearly readable, in full view, and not cropped or blurred. Photos should be well-lit, high‑resolution, and show all four corners to allow for quicker processing.
If you have any other questions, please reach out to us in the app or email us at [email protected]