We're relaunching BillPay as a standalone service, separate from the Incredible app.
Sign-up for the early beta opens on Thursday 1st October, and BillPay in the Incredible app will be turned off on Monday 26th October.
Key dates
Thursday 1st October – Existing BillPay users receive an email with a link to sign up to the new service.
Monday 26th October – BillPay is turned off in the Incredible app. Subscriptions are cancelled automatically, new payments are disabled, and any payments already in progress complete as normal.
What's coming next
The new platform supports the same functionality you use today, including paying bills by credit or debit card. New features and faster payment times are coming.
Frequently asked questions
Do I need to cancel my current subscription?
No. It will be cancelled automatically on 26th October. If you'd rather cancel sooner, you can do that in the mobile app at any time.
Will I be refunded for unused subscription time?
Yes. If you've paid for any time beyond 26th October, we'll refund the unused part to your original payment method within 14 working days.
What happens if I don't sign up to the new service by 26th October?
Nothing. You can choose to sign up or not! You will still be able to sign up later should you want to.
What happens to a payment that's still processing on 26th October?
It will complete as normal. You don't need to do anything.
Can I still use the Incredible app after 26th October?
No. We will be updating the app separately at a later date but will not contain any BillPay features.
Where do I sign up for the new service?
We'll email existing users a sign-up link on 1st October.
Still have questions?
Contact our support team at [email protected].