If you didn’t make your deposit on time, don’t worry. We give you a 48-hour window to retry your deposit.
We usually collect your deposit at 9:30am on your deposit day. If there weren’t enough funds in your account, or if something else went wrong, you’ll get a notification or email from us.
Here’s what you can do to retry:
If you connected your bank
Go to the Plan tab in the Incredible app.
Tap Retry deposit.
If the retry works, we’ll confirm it right away and disable the button. We’ll then schedule your payments - or make them immediately if they were already due.
If the retry fails, you can try again within the 48-hour window. This gives you time to move funds into your account.
If you’re on a manual Plan
If you opted into a manual Plan, you can simply deposit as you normally would on your chosen day. We’ll schedule or make your payments immediately, depending on the date you select.
What if it’s been more than 48 hours?
If the 48-hour window has passed, please reach out to our support team through the app or by replying to one of our emails. We’ll help you get back on track.