If you’ve deposited into Incredible and the app shows that your cards are paid, but your credit card provider says otherwise, don’t worry. This can happen for a few different reasons.
Processing times
Every provider handles payments at a different speed. While some update within hours, others can take a couple of days to reconcile payments. In most cases, the payment has already been sent - your provider just hasn’t updated their system yet.
Payments made on weekends
We send payments on the exact date you set. If that happens to fall on a weekend, your provider may not process it until the following Monday. That can sometimes trigger an automated message suggesting you’ve missed a payment, even though the funds are already on their way.
Other rare issues
Very occasionally, we may experience a delay with the payment provider we use to send your payments.
If you ever get a message from your credit card provider that doesn’t match what you see in the app, please contact us. We’ll look into it straight away and make sure everything is sorted.